{"id":20,"date":"2026-09-25T09:31:55","date_gmt":"2026-09-25T14:31:55","guid":{"rendered":"https:\/\/lauraospinailustracion.com\/pqr\/"},"modified":"2026-09-25T09:31:55","modified_gmt":"2026-09-25T14:31:55","slug":"pqr","status":"publish","type":"page","link":"https:\/\/lauraospinailustracion.com\/en\/pqr\/","title":{"rendered":"Requests, complaints and claims (PQR)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Escr\u00edbenos aqu\u00ed tus peticiones, quejas, reclamos o sugerencias. Cada solicitud recibe un n\u00famero de radicado con fecha y hora, y te enviamos una copia a tu correo. Respondemos dentro de los 15 d\u00edas h\u00e1biles siguientes.<\/p>\n\n\n\t\t<form id=\"pqr\" class=\"enr-pqr\" method=\"post\" action=\"https:\/\/lauraospinailustracion.com\/en\/pqr\/\" novalidate data-trp-original-action=\"https:\/\/lauraospinailustracion.com\/en\/pqr\/\">\n\t\t\t\t\t\t<p>\n\t\t\t\t<label for=\"pqr-type\">Type of request<\/label>\n\t\t\t\t<select id=\"pqr-type\" name=\"type\" required>\n\t\t\t\t\t<option value=\"\">Choose one<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"peticion\" >Request (petici\u00f3n)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"queja\" >Complaint (queja)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"reclamo\" >Claim (reclamo)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"sugerencia\" >Suggestion<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label for=\"pqr-name\">Full name<\/label>\n\t\t\t\t<input id=\"pqr-name\" name=\"name\" type=\"text\" autocomplete=\"name\" required value=\"\">\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label for=\"pqr-email\">Email<\/label>\n\t\t\t\t<input id=\"pqr-email\" name=\"email\" type=\"email\" autocomplete=\"email\" required value=\"\">\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label for=\"pqr-phone\">Phone (optional)<\/label>\n\t\t\t\t<input id=\"pqr-phone\" name=\"phone\" type=\"tel\" autocomplete=\"tel\" value=\"\">\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label for=\"pqr-order\">Order number (optional)<\/label>\n\t\t\t\t<input id=\"pqr-order\" name=\"order\" type=\"text\" inputmode=\"numeric\" value=\"\">\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label for=\"pqr-message\">What happened?<\/label>\n\t\t\t\t<textarea id=\"pqr-message\" name=\"message\" rows=\"6\" required maxlength=\"5000\"><\/textarea>\n\t\t\t<\/p>\n\t\t\t<p class=\"enr-pqr__hp\" aria-hidden=\"true\">\n\t\t\t\t<label for=\"pqr-website\">Website<\/label>\n\t\t\t\t<input id=\"pqr-website\" name=\"website\" type=\"text\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<label class=\"enr-pqr__consent\">\n\t\t\t\t\t<input name=\"consent\" type=\"checkbox\" value=\"1\" required>\n\t\t\t\t\tI authorise the processing of my data to answer this request, under the <a href=\"https:\/\/lauraospinailustracion.com\/en\/politica-de-privacidad\/\">privacy policy<\/a>.\t\t\t\t<\/label>\n\t\t\t<\/p>\n\t\t\t<input type=\"hidden\" name=\"enr_pqr\" value=\"1\">\n\t\t\t<input type=\"hidden\" name=\"stamp\" value=\"1790417845.8fdb2881eca4d687\">\n\t\t\t<input type=\"hidden\" id=\"_enr_pqr_nonce\" name=\"_enr_pqr_nonce\" value=\"b88032f9b2\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/20\" \/>\t\t\t<p><button type=\"submit\">Send request<\/button><\/p>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n puedes escribir a hola@lauraospinailustracion.com o llamar al +57 000 000 0000.<\/p>","protected":false},"excerpt":{"rendered":"<p>Escr\u00edbenos aqu\u00ed tus peticiones, quejas, reclamos o sugerencias. Cada solicitud recibe un n\u00famero de radicado con fecha y hora, y te enviamos una copia a tu correo. Respondemos dentro de los 15 d\u00edas h\u00e1biles siguientes. Tambi\u00e9n puedes escribir a o llamar al .<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lauraospinailustracion.com\/en\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lauraospinailustracion.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lauraospinailustracion.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/lauraospinailustracion.com\/en\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":0,"href":"https:\/\/lauraospinailustracion.com\/en\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"wp:attachment":[{"href":"https:\/\/lauraospinailustracion.com\/en\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}